DEALING WITH SOMEONE WHO IS HOSTILE [MENTAL HEALTH]
Sometimes, instead of refusing to communicate, the other person may be aggressive and give you a verbal blast. He or she may talk down to you or use a condescending or sarcastic tone of voice. Your first reaction will usually be to get defensive and blastright back , or to feel hurt and to blame yourself. In both cases , you are letting the other person call the shots. You’re putting him/her in charge. Either response will just make the unpleasantness escalate.
So what can you do?
Good listening and self-expression skills are nearly always the key to the resolution of any conflict. You need to listen and hear the truth in what the other person is saying, and to acknowledge how he or she is feeling. At the same time, you need to express your feelings about the way you are being treated . I call this method” changing…
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